After strategy and allocation of resources, communication is one of the most stressful activities in any organization. In the churches I know or have worked with, communication of instructions, requirements and feedback is largely two-way between the leadership and the service delivery triangles, with organized channels between the pastor and the worship leader and the children’s team. Time is often allocated to prayerfully listen for direction or discernment of the way in difficult situations. However communication is largely one-way to the membership.
Channels such as the weekly message from the pulpit, the web site, and led worship have limited opportunity for the flock to feedback from the pews. All too often where there is feedback it can be seen as a threat and routed around. Some churches have an effective method of capturing this feedback and then modifying the decisions being made however the originator of the feedback is rarely involved in developing and providing the solution. Effort is put into protecting what can be done with the available resources when it is impossible to communicate with everyone in the flock. This leads to a strong feeling of audience distinct from core team. Breen points out that the bible is full of instructions to individuals to do things, however it can be a mystery as to how a person can be recognized and authorized to use their gifting. From the pastor/manager’s point of view, how does the church protect itself from bad teaching and bad decisions by individuals taking authority for themselves? I believe we need a different way of managing communication, empowerment and authorization, Breen suggests through a discipling approach and a discipling culture